PT Lentera Inspirasi Pembiayaan (used to be PT JTrust Olympindo Multi Finance) (the “Company”) is a conventional financing company established in Jakarta on November 30, 1993 and received a license as a financing company based on the Ministry of Finance Republic of Indonesia Decision Letter No. 521/KMK.017/1994 dated October 14, 1994 regarding the Grant of Financing Institution Business License to  PT Olympindo Multi Finance; as updated based on the Decree of the Board of Commissioners of the Financial Services Authority (OJK) No. KEP-241/PL.02/2023 regarding Enforcement of Business Licenses in the Multi-Finance Company Sector In Connection with the Change of Name of PT JTrust Olympindo Multi Finance to PT Lentera Inspirasi Pembayaran.

The Company carries out financing business activities which include: (i) Investment Financing; (ii) Working Capital Financing; (iii) Multipurpose Financing and/or (iv) other financing business activities based on OJK approval.

SHORT GUIDE TO HANDLING CONSUMER COMPLAINTS

Customer Service Media and Operating Hours
All PT Lentera Inspirasi Pembiayaan ('LIP') customers can submit questions and/or complaints regarding products, services, and other issues offered by LIP through the following official customer service channels:

Customer Complaints Service Flow

The following is the customer complaints handling process:

More detailed documents regarding Consumer Complaints can be accessed here.